Shipping Policy
Effective Date: 16/08/2025
At Guru, we are committed to delivering your orders in a timely and reliable manner. This Shipping & Delivery Policy explains how we process, ship, and deliver products purchased from our website www.guru.ink.
1. Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Timelines
Delivery within India usually takes 5–10 business days, depending on your location and courier partner availability.
Remote or rural areas may take additional time for delivery.
You will receive a shipping confirmation email with tracking details once your order is dispatched.
3. Shipping Charges
Shipping charges (if applicable) are displayed at checkout before payment.
Free shipping may be offered during promotional campaigns, which will be clearly communicated on the website.
4. Delays in Delivery
While we strive to deliver orders within the estimated time, delays may occur due to unforeseen circumstances such as courier issues, weather conditions, or government restrictions.
Guru is not liable for delays beyond our control but will assist you in tracking and resolving delivery issues.
5. Damaged or Missing Packages
If your package arrives damaged or items are missing, please notify us within 48 hours of delivery at info@guru.ink with your order details and photographs of the package.
We will work with our courier partner to resolve the issue and arrange a replacement or refund if necessary.
6. International Shipping
Currently, we only ship within India.
International shipping will be introduced in the future and updated in this policy accordingly.
7. Contact Us
For shipping-related queries or support, please contact us at:
📧 Email: info@guru.ink
🌐 Website: www.guru.ink